By ARIEL HERNANDEZ
Uber launched an app on Monday that is expected to change travelers’ experiences getting to and from John F. Kennedy International (JFK) and LaGuardia airports (LGA).
Previously, when riders typed in their destination, a general airport address was provided, leaving drivers uninformed about the specific spot where they should drop off the rider.
With Uber’s new feature, riders are asked to select their airline after they type in the airport to which they are traveling. This allows drivers to see the corresponding terminal door, and also gives riders more accurate prices and ETAs (estimated time of arrival).
“Millions of riders around the world rely on Uber to get to the airport each week, and we want the process to be as seamless and stress-free as possible,” said Marcus Womack, the head of product for expansion at Uber. “We’re excited to launch this feature at JFK and LaGuardia, and look forward to bringing riders more airport updates soon.”
The feature currently operates in approximately a dozen airports around the world, including LaGuardia and JFK.
In May, Uber changed the pickup experience at LaGuardia, creating pickup points for all for-hire vehicles (FHV) and licensed Taxi and Limousine Commission (TLC) drivers. Before requesting a car, riders must go to their terminal’s designated waiting area.
For rides out of Terminal A, riders should go to the long-term parking/B waiting area; for rides out of Terminal B, riders should go to the Terminal B parking garage, levels 2, 3 or 4; and for Terminals C and D, riders should go to the Terminal C/D FHV.
Upgrades to the FHV pickups at LaGuardia have been made to accommodate ongoing renovations at the airport, which have resulted in chaotic pickup experiences for riders and drivers in the past.
However, requesting an Uber at JFK is similar to requesting a typical ride. When riders are in baggage claim, they can request their car, which can be large or small, depending on the amount of luggage and group size. After riders have picked up their luggage from baggage claim, they should exit from the “arrivals” level, where all Uber drivers and FHVs meet travelers for pickup. To let the driver know exactly where to find them, riders can select their terminal and door number.
Uber encourages both drivers and riders to confirm their names prior to the riders’ boarding the vehicle to prevent passengers from entering the wrong car.
Reach Ariel Hernandez at (718) 357-7400 x 144, firstname.lastname@example.org or @reporter_ariel.