Continental Pharmacy: Local Business Focuses On Customer Service

BY JORDAN GIBBONS
Staff Writer

Since 2004, Stan Zavulunov of Rego Park has been building a foundation in Forest Hills, serving the community through his two pharmacies. In 2011, he merged the two locations into the larger Continental Pharmacy.

Zavulunov has implemented several services that larger chain pharmacies do not offer to cater to his customers. He offers health screenings, free delivery service and local house calls to his elderly customers. A lot of his patients use respiratory drugs and he said he will make calls to instruct on proper use of a nebulizer, which is a drug delivery device used to administer medication in the form of a mist inhaled into the lungs. Nebulizers are commonly used for the treatment of cystic fibrosis, asthma and other respiratory diseases.

Michael Nussbaum (left) presented a Small Business Achievement Award to Stan Zavulunov (right) of Continental Pharmacy. Photo by Walter Karling

Michael Nussbaum (left) presented a Small Business Achievement Award to Stan Zavulunov (right) of Continental Pharmacy. Photo by Walter Karling

“We try to compete with bigger stores,” Zavulunov said. “We try to stand out with the services we provide by going the extra mile.”

Being from Tashkent, Uzbekistan, Zavulunov also helps his Russian-speaking customers when they require translation assistance. Recently, a few customers had trouble filling out legal forms, which were in English. He helped them translate and complete the forms.

In 1991, Zavulunov immigrated to the United States with his family at the age of 11, a few months before the fall of the Soviet Union. They came to New York with the hope for a life of opportunity and religious freedom.

In 2002, he graduated from St. John’s University with a degree in pharmacy. Two years later, he opened his first pharmacy, B & S Pharmacy and Surgical in Forest Hills.

Continental is a traditional, family-oriented small business as Zavulunov’s mother, Elenora, also works at the pharmacy. She is a certified fitter for medical products such as compression stockings, back braces and post-operative mastectomy fittings.

Zavulunov is always looking for new ways to help his customers and get noticed for his reliable service.

“Our customers appreciate that and keep us in business despite the hardships the private pharmacy sector has been facing,” he said. “We plan on introducing more and continuing to improve our services to the community.”

Zavulunov said he is in the early stages of working on a plan to team up with nonprofit medical facilities in the Jamaica area. He hopes to work out a deal to provide more services to Queens residents free of charge.

Continental Pharmacy is located at 7117 Austin St., Forest Hills. For more information, call (718) 544-7300.

Reach Jordan Gibbons at (718)357-7400 Ext. 123, jgibbons@queenspress.com or @jgibbons2.