BY TRONE DOWD
The Holliswood Center in Southeast Queens is on the cutting edge of emergency service technology as the result of a partnership with a Silicon Valley-based start-up.
The service, known as Call9, cuts out the middle man in emergency situations and, instead, offers nearly instantaneous treatment via modern technology. As explained by Dr. Timothy Peck, one of the minds behind the service, Call9 Technology delivers bedside emergency care to patients in rehabilitation centers and nursing homes and virtually replaces the need to call 911.
“I’m an emergency physician by training,” Peck said. “The problem that I tried to solve is that there can be up to an hour between someone calling 911 and the physician getting to a patient. In situations where the patient’s heart has stopped, it can take 36 minutes to see a physician.”
In most cases, when emergencies occur at nursing homes, a nurse on staff has to rely on calling 911. While waiting for help to arrive, moments are lost that could be critical for the patient. Call9 has staff members who are known as Clinical Care Specialists (CCS). The CCSs are on-site around the clock and ready to respond with the help on an off-site physician, who is contacted via video conferencing and acts as the eyes of the emergency responders. Meanwhile, CCSs follow the expert’s advice and recommendations. With this system in place, treatment is merely a phone call away, Peck said.
The CCSs are provided all equipment that would be needed for an emergency. This includes the tools required for ultrasounds, drawing blood and other forms of basic geriatric care.
Peck, a New York City native who has seen the effect delayed medical responses can have on a patient, explained that the idea is a marriage between strides made in computer science and the medical field. Through extensive research, including living at a Plainsview nursing home for three months, his team settled on Call9 as an effective counter measure.
“Nearly 19 percent of ambulances that travel to the emergency room originate from nursing homes,” Peck said. “When you think about the patient, this is not a great experience to be going back and forth between the emergency room and the nursing home that they reside in.”